FAQ
What is our check-in/check-out time for serviced apartments?Check-in is 2.00pm unless otherwise arranged. Check-out is 10.00am unless otherwise arranged. Later check-out is permitted on a time cost basis for your convenience.
What are the concierge or business hours for key pickup at serviced apartment buildings?Generally between 9am and 5pm and after hours by arrangement. Some buildings have a concierge desk that is available till late and on weekends.
AEA The Coogee View: 8am-5pm-mon Friday , Saturday 9-5p.m
AEA Bridgeport: 8am-8pm, Mon-Fri, 9am-5pm, Sat
AEA Sydney Airport:10am-7pm, Mon-Fri
For key collection and check-in after these times call our reservations at least 1 business day before arrival on +61 2 9315 388 for special arrangement to pick up keys .
Reservations and Help desk phone: +61 2 9315 8388
8am-8pm, Mon-Fri, 9am-5pm, Sat
After hours emergency paging service: +61 2 9937 2727
Is extra servicing and cleaning available?Apartments are serviced once a week. Additional servicing can be arranged at an extra charge.
What is our cancellation policy?A minimum of 14 days notice (received in writing/email) for all cancellations/alterations is required. Where less than 14 days notice is provided a 30% cancellation fee will apply. Where less than 7 days notice is provided the full deposit will be forfeited.
What is our payment policy?50% at time of booking. Full payment is required 28 days prior to arrival. Full payment is required at the time of booking for stays within 28 days of booking.
How do I phone a resident in their apartment?The Coogee View + (61) 2 9315 8033 then the apartment extension number (which is the apartment number) after you hear the voice recording.
Bridgeport + (61) 2 8274 7400 then the apartment extension number (which is the apartment number) after you hear the voice recording.
AEA Sydney Airport + (61) 2 8338 77_ _ (insert apartment number. i.e. apartment 8 is 8338 7708
Direct Building contact numbers;AEA The Coogee View + 61 2 93158066
AEA Bridgeport +61 2 92510388
AEA Sydney Airport +61 2 83387700
What are the serviced apartment features?All apartments have fully equipped kitchens, laundries and private bathrooms. The apartments are ready to be occupied with services connected (electricity, phone, gas, water). Theses services are covered in the rental, with telephone charges extra.
Do the apartments have air conditioning and central heating?All apartments are air conditioned with reverse cycle heating.
What are the security features in the buildings?All our apartments are in security buildings with lift access security and entrance security. All buildings have surveillance cameras installed.
Are parking spaces available?Most of our properties provide security parking. Please let us know if you need a car space; there may be an additional charge for parking at some properties. AEA Central has no parking on site but parking facilities and stations nearby.
Is Internet access available in the apartments?Internet access is available through the phone line or via broadband, depending on availability in the building.
Is there cable/satellite/pay TV provided?Foxtel is provided free of charge to tenants in all AEA apartments.
Can extra services be arranged for hire?Computer, cots, highchairs, rollaway beds, babysitting, child-minding, limousines or airport transfers can be arranged or extra room servicing and housekeeping can be arranged.
What is the difference between Executive Apartment and Serviced Apartment?An executive apartment is subject to a lease agreement for 3 or more months and is fully furnished to suit a busy executive. A serviced apartment is for short-term accommodation, generally from a few nights to a few weeks, and servicing is included in the tariff.